Professional Services

A Dedicated Team Focused on Delivering Service & Success

When you become a Viewpoints Technology Platform partner, you are not just licensing a technology platform, you are gaining a team committed to your partnership and success. The Viewpoints team of seasoned professionals have deep expertise in technical innovation, community management, content moderation and social commerce among other things. Together, with you, we are confident we can help you drive measurable results from your community. 

Strategic Services Team. The Viewpoints Strategic Services Team is dedicated to helping you set-up and manage a successful community. We partner with you to discuss your business objectives, community strategy, industry best practices and of course, how to leverage the VTP to achieve your goals. The Strategic Services Team will tell you what works and what doesn’t, and help you develop a roadmap for success. The Team is available throughout the partnership to help ensure you are driving measurable results from your community and leveraging our constant commitment to innovation.

Content Moderation Team. The Viewpoints Content Moderation Team provides comprehensive, best-in-class moderation services. We partner together with you to discuss your moderation approach and ensure you give your members a voice, while preserving your brand. We always assign dedicated moderators to your community. No anonymous moderators. No worries about inconsistent approaches to content moderation. We personally team with you to understand your standards and make certain we deliver against them in a timely, cost-efficient and hands on way.

Community Management Team. The Viewpoints Community Management Team offers activation and engagement services that will keep your members coming back. We partner with you to define a community roadmap inclusive of promotion planning, on-site member management, customer service strategies, reporting, analytics and more. We leverage our deep expertise and learnings from managing our own properties to help you drive measurable and repeatable results from your community.

Customer Insights Team. The Viewpoints Customer Insights Team provides partners the services and methodologies needed to better understand their customer needs and desires. We offer a broad range of data collection methods such as surveys, polls, member questionnaires as well as behavior and demographic analysis. We will team with you to define the best customer insight approaches to drive the data you need to make informed business decisions.

SEO Team. The Viewpoints SEO Team advises clients on how to best leverage consumer generated content to drive organic traffic. We provide outsourced SEO services inclusive of unique content creation, page architecture consulting and hands-on link building. We also train partners on proprietary SEO tools that enable partners to manage everything from custom URLs to meta data on a real-time basis.